What we collect
- Account details such as your name, email address, phone number, Google sign-in identity if you use Google to sign in, and records of the sign-in links and invites we send you. Easy Social accounts do not have passwords.
- Profile and brand details such as job title, public contact details, headshot, agency name, logos, colours, website links, social links, and saved tool settings.
- Content entered into the platform, including property listings, campaign details, social content, letter recipients, commission inputs, and generated videos, PDFs, or image assets.
- Information needed to connect and publish through supported social platforms when you choose to use those features.
- Technical records needed to run and secure the service, including session cookies, IP addresses, rate-limit events, login attempts, and audit events.
Payments
Card payments are handled by Stripe Checkout and Stripe Billing Portal. Easy Social does not receive or store full card numbers or CVC values. The app stores Stripe customer and subscription references, subscription status, trial state, and billing-related service messages.
How we use information
- To provide Easy Social, sign you in, and keep each account's data separate from every other account.
- To generate requested social tiles, social content, property reels, letters, campaign plans, calculations, emails, and download links.
- To support users, troubleshoot issues, prevent abuse, and keep audit evidence for account and security events.
- To manage free trials, subscriptions, invoices, account notices, and security notices where self-serve billing is enabled.
- To meet legal, tax, accounting, and privacy obligations.
Easy Social does not sell personal information. Customer content is not used to train external AI models.
Where your information is stored
Easy Social, its database, the files you upload, and the outputs it creates are stored on a virtual server provided by Hostinger in Kuala Lumpur, Malaysia. This means personal information you give Easy Social is stored outside New Zealand, by an overseas hosting provider that stores it on our behalf.
Property reels are rendered on Airea Digital’s own computers in New Zealand. They collect the photos and details for a reel from the Easy Social server and send the finished video back to it. Encrypted backups of the database and stored files are copied each day to a separate backup store in New Zealand.
Some of the providers listed on our subprocessors page process limited information in other countries to deliver their services.
Retention
Active account records are retained while the account is active. After cancellation or deletion, personal information is deleted or de-identified within a reasonable operational window unless it must be kept for legal, tax, dispute, security, audit, or backup reasons. Backups are kept on a rolling schedule of up to about 12 months and are deleted as they age out.
Easy Social Reels purchases without an account
If you buy a reel at reels.airea.co.nz without an Easy Social account, we collect your name and email address, the listing link or property details and photos you provide, any agent name, phone number, photo, or logo you add, and any music file you upload. We use this to make your reel, take payment through Stripe, and email you your download link.
Your uploaded photos, music, and images are deleted automatically shortly after your reel has finished rendering. If an order is not paid for, its uploads are deleted after 24 hours, or after 48 hours if checkout was started. The finished reel and its download link are kept for 48 hours after the reel is ready, then deleted. We keep the order record, which includes your name, email address, what you ordered, payment and refund references, and when you accepted the terms, as part of our business records.
Disclosure
Information is shared only where needed to run Easy Social, provide support, process payments, deliver email, perform sign-in, generate maps or addresses, or comply with law. The current subprocessors are listed on the subprocessors page.
Your rights
Under the New Zealand Privacy Act 2020, you may request access to, correction of, or deletion/export of personal information Easy Social holds about you. Easy Social is operated by Airea Digital Limited (NZBN 9429053969149), 4 Sackville Street, Grey Lynn, Aotearoa New Zealand; to make a request or raise a privacy concern, contact hello@airea.co.nz.
Privacy breaches
If a privacy breach is likely to cause serious harm, Easy Social will notify affected people and the Office of the Privacy Commissioner as required by the Privacy Act 2020.